Mon - Fri: 7:30 AM - 4:30 PM
5

I highly recommend this shop. Dave is very experienced and give me lot's advise on the car maintenance. The price is reasonable and I have a good experience to have my car's rear brake pad replaced here.

1

Not a good customer experience. Very rude and unprofessional. Had been long time customer with them. Last time, I turned the car in, my car's cup holder was perfectly working fine, except the outside flap fell off. Dave said, he will try to glue it. When I got my car back, the flap was not glued and on top of it, the cup holder was not closing in. When asked, he said, he tried to fix it and spring came out. There was no need to open the holder when they needed just to glue outside flap. When asked to put back the spring, he kept saying that, as I'm quoting his words - "I won't put it back, it's end of the conversation." And, hung up on the phone to their long time customers. I have my all bills. When i have spent thousands of dollars in servicing with them over the years, I wouldn't ever try to unethically fight just for $150 new cup holder! I wouldn't even bother if they told me that yes, they broke and can't be fixed. I understand, it can happen sometime. But, Dave's total denial that he didn't break it and , the way, I was being treated and that too, with their horrible service, I needed to spend time to write this review. Never recommend to anyone. Go to them at your risk.

1

Waste of time - waited 2 weeks for Dave to get a part back from a customer to test out a radio on my X5. After about 10 minutes he realized it was not a compatible model and he still had the nerve to charge me $50. Never going back.

5

Dave is excellent!!!! he knows a lot about BMWs. He will not recommend any work unless it is absolutely required. very honest, reliable and pleasure to work with. I had a coolant leak recently and called up the workshop, Dave looked at previous service notes from more than a year back and was quick to point out the issue on phone. Took it to him and fixed it in 10 mins.. Highly recommend for all your BMW needs

5

If you are like me and love you BMW, and don't want to deal with the big dealership (what's your phone number so I can look you up in the system) way of doing business, this place is for you. They clearly love these cars too and it shows. They go over everything with you on the phone and take the time to listen to you. A wealth of information and experience. Highly recommend them.

5

I very rarely give reviews but when a company continues to EXCEED my expectations, that's worth reviewing. Not only is Dave at Motor Works West a super nice guy, his team are extremely competent and no one does BMW's better! I have found Dave to be honest, reliable and a pleasure to deal with. Motor Works only does BMW's and they do them well!!! I would go nowhere else and nor should you.

5

I think Dave at MWW is the most knowledgeable, honest and best gig in the area. No pressure, no up-sells, totally the opposite of most of what I have experienced in the area. Owning a BMW off warranty is never going to be cheap- he keeps the experience enjoyable and manageable. Highly recommend

5

I've been taking my bimmers to Motor Works West for many years now. Dave and his guys are top notch, and are extremely knowledgeable about all aspects of BMW service. Take it from me, and my 2001 330i with 182K miles (which still runs like its new), this is the place to take your bimmer once its out-of-warranty.

5

Great Dinan dealer! Dave is awesome to work with.

5

Honesty, Integrity, and vast knowledge. Motor Works West literally saved me thousands of dollars. Dealer wanted to replace the whole suspension on my 2002 530i. Bill: $5700. I heard about Motor Works West, took it in for a second opinion - and Dave, the owner said, "Good news -- your suspension is fine, it's just the brushings." Bill: $440. If you love your BMW, this place is for you. They are like-minded people passionate about our cars. The sell Dinan equipment and make certified Dinan BMW upgrades -- but I felt like they were also true BMW doctors! The waiting room had more car mazines I've ever seen in one place. And, if you have to leave your car, they have a deal with Enterprise Rent A Car for just $25 a day -- Enterprise will even pick you up at the shop -- and you can leave your rental at the shop and Enterprise will pick it up. People talk about customer service. These folks live it.

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