Not a good customer experience. Very rude and unprofessional. Had been long time customer with them. Last time, I turned the car in, my car's cup holder was perfectly working fine, except the outside flap fell off. Dave said, he will try to glue it. When I got my car back, the flap was not glued and on top of it, the cup holder was not closing in. When asked, he said, he tried to fix it and spring came out. There was no need to open the holder when they needed just to glue outside flap. When asked to put back the spring, he kept saying that, as I'm quoting his words - "I won't put it back, it's end of the conversation." And, hung up on the phone to their long time customers. I have my all bills. When i have spent thousands of dollars in servicing with them over the years, I wouldn't ever try to unethically fight just for $150 new cup holder! I wouldn't even bother if they told me that yes, they broke and can't be fixed. I understand, it can happen sometime. But, Dave's total denial that he didn't break it and , the way, I was being treated and that too, with their horrible service, I needed to spend time to write this review. Never recommend to anyone. Go to them at your risk.