Honesty, Integrity, and vast knowledge. Motor Works West literally saved me thousands of dollars. Dealer wanted to replace the whole suspension on my 2002 530i. Bill: $5700. I heard about Motor Works West, took it in for a second opinion - and Dave, the owner said, "Good news -- your suspension is fine, it's just the brushings." Bill: $440. If you love your BMW, this place is for you. They are like-minded people passionate about our cars. The sell Dinan equipment and make certified Dinan BMW upgrades -- but I felt like they were also true BMW doctors! The waiting room had more car mazines I've ever seen in one place. And, if you have to leave your car, they have a deal with Enterprise Rent A Car for just $25 a day -- Enterprise will even pick you up at the shop -- and you can leave your rental at the shop and Enterprise will pick it up. People talk about customer service. These folks live it.